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Sonitrol is above all a service organization. Our confidence in our systems and the people behind them is backed by a true Commitment to Service. We know of no other security company offering to stand behind their products and service in this manner. The four key points of this commitment are:
- • SATISFACTION GUARANTEE
During the first six months of installation of your Sonitrol audio intrusion detection system, if you are dissatisfied for any reason, Sonitrol will neatly remove our equipment from your premises and refund your installation fee – no questions asked. We truly believe that the best way to "think about it" is to evaluate our system first-hand. - • SERVICE GUARANTEE
If your audio intrusion detection system requires emergency service, Sonitrol guarantees the arrival of a service technician, on-site, within three hours. If we're unable to complete the repair, and you're unable to arm your system that evening, Sonitrol will pay for a security guard to watch over your facility until we're able to get it up and running again. So, with Sonitrol, your facility never goes without protection. - • FALSE ALARM GUARANTEE
If you receive a fine for a false alarm that was dispatched in error by Sonitrol and caused solely by Sonitrol's audio detection system and not by your personnel, the telephone company or an Act of God, Sonitrol will pay the fine. - • PERFORMANCE WARRANTY
If you experience a break-in, and Sonitrol fails to dispatch the authorities, and you have a loss, Sonitrol will pay up to $5000 of that loss. Of course, you have insurance to cover unfortunate events, but at least Sonitrol has “skin in the game,” every single night, with every Sonitrol-protected facility that has a qualifying Sonitrol audio intrusion detection system. Does your security company protect you with the same vested interest?
Sonitrol of of the Triangle
Sonitrol of the Triangle was founded in August 1998 by then co-owners Chuck Harrelson and John Hoffmann. We were drawn to the idea of Sonitrol through close association with other Sonitrol owners and the impeccable reputation Sonitrol enjoyed around the country. Our goal was to utilize the unique Sonitrol “Verified Detection” or “Smart Audio” technology which separated Sonitrol from all the other companies in the industry. We combined this with the Sonitrol “Commitment To Service” and our own commitment to provide the highest quality installations, monitoring and especially customer service. We grew in the early years due to our dedication to those principles and we strive to continually treat each new customer as if they are our first and our first customers as if they are our newest. After 9 years, John Hoffmann retired from Sonitrol of the Triangle but much of our staff has been with us for the majority of our years in business.
We appreciate your interest in Sonitrol of the Triangle and would be happy to discuss any of your commercial security, access control, video surveillance or fire system needs.
Regards,
Chuck Harrelson
Security with a Sound Advantage: Alarm Verification
Sonitrol provides businesses with a single source of integrated, state-of-the-art security solutions for intrusion, video, access and fire, all backed with professional monitoring by experienced, trained personnel.
Our technology sets us apart. The ability to verify an alarm event in real time gives Sonitrol unrivaled credibility with local law enforcement. That is a key advantage as a growing number of municipalities pass Verified Response regulations requiring verification that an intrusion is actually taking place before police will dispatch personnel to the site.
Sonitrol has the best apprehension rate in the industry - and the fewest dispatches for false alarms. In fact, in January 2006, Lehman Brothers named Sonitrol "the leading alarm verification company." And our integrated components allow us to customize a solution that can expand easily as your needs grow.